Refund policy

Returns & Exchanges

Need to return or exchange an item? No problem. Please contact us at support@frigidaiefilters.com, and our customer support team will be happy to assist you with the return process.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered. If more than 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.

  • Be returned in its original packaging with all included accessories and documentation.

  • Not show signs of misuse, damage, or excessive wear.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Clearance or final sale items

  • Products that have been used, damaged, modified, or are not in resalable condition

  • Products missing original packaging or components

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@frigidaiefilters.com. Please include your order number along with photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges

We are happy to replace defective or damaged products. If you would like to exchange an item for the same product, please contact support@frigidaiefilters.com.

If you wish to purchase a different item, we recommend returning the original product (if eligible) and placing a new order.

Processing Returns

Once your returned item has been received and inspected, we will notify you by email regarding the status of your return.

If your return is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

If your return does not meet our eligibility requirements, we may decline the refund and return the product to you.

Promotional Offers & Bundles

If your purchase included a promotional discount, bundle, or multi-item offer, all qualifying items must be returned to receive a full refund.

If only part of a promotional purchase is returned, the refund amount may be adjusted based on the regular retail price of the retained items.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was defective or damaged upon arrival.

  • We shipped the wrong item.

  • The return is the result of our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support team at support@frigidaiefilters.com. We're always happy to help.