Refund Policy
Effective Date: [21 June 2025]
What’s Refunded:
Upon receiving your returned item, we will carefully inspect it to confirm it meets our return eligibility criteria. If the item passes inspection, we will initiate a refund to your original payment method. Below are the key details of our refund process designed to ensure a smooth, transparent, and efficient experience for every customer.
Refund Eligibility
Your refund request will be approved and processed if the following conditions are fully satisfied:
- The returned item is unused, undamaged, and complies with our Return Policy, with original tags, labels, and protective packaging intact.
- A valid purchase receipt or transaction confirmation is provided, enabling us to verify your order and confirm refund eligibility.
- The return has been reviewed and formally authorized by our customer service team, ensuring it aligns with our terms and internal quality assurance standards.
How Refunds Are Processed:
After our team verifies and approves the returned item, we will proceed to initiate your refund. Important refund processing notes include:
- Refunds are typically issued within 10 business days after your return has been approved and confirmed to meet all return criteria.
- The refund amount will be credited to the same payment method used during checkout—whether credit/debit card, PayPal, or other platforms.
- Processing timelines may vary depending on your financial provider’s policies and can take additional days beyond our confirmation, which is outside our operational control.
Refund Amount
The full purchase amount of the item will be refunded, excluding any original shipping fees. If the return is due to our mistake—such as receiving a damaged, defective, or incorrect product—we will cover return shipping and provide a prepaid label to ensure a smooth and cost-free return process for you.
Late Refunds
If more than 15 business days have passed since your return was approved and you still haven’t received your refund, please contact our team at contact@ezanora.com We will promptly investigate with our payment partners and keep you informed throughout to ensure your refund is not delayed further.
Partial Refunds
Partial refunds may apply in the following situations, and you will be informed of deductions before the refund is issued:
- If the item is returned showing visible damage, wear, or signs of use that affect its resale condition.
- If essential parts, accessories, manuals, or original packaging are missing upon return.
- If the return is requested beyond the 30-day return window but qualifies for limited refund consideration.
Exchanges
If you would like to exchange your item (e.g., for a different size, color, or version), we recommend first returning the unwanted item. Then, place a separate order for the desired one. We currently do not support automatic exchanges, ensuring each transaction follows a standardized return process for tracking and accuracy.
Need Support?
If you have questions, encounter issues, or require help regarding a refund, our dedicated customer support team is ready to assist. Reach out anytime at contact@ezanora.com and we’ll respond promptly with guidance tailored to your situation.
For More Information:
Business Name: Ezanora
Live Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +44 7474 282701
Business Mail: contact@ezanora.com
Business Address: 5 Dalmarnock Ct, Glasgow, G40 4HL
Effective Date: [21 June 2025]
Return Policy (30 Days Return)
At Ezanora, we are dedicated to making sure you are completely happy with your purchase. If, for any reason, you’re not fully satisfied, we accept returns for both defective and non-defective items within 30 days of delivery. You have 30 calendar days from the day your order arrives to request a return. The item must be in its original, unused condition, and we’ll assist you in the return process to ensure a smooth experience. This return policy applies to United Kingdom and United States customers.
Eligibility for Return
To qualify for a return, your item must meet the following conditions:
- Unused: The item must be in its original, unused state—free from signs of use, stains, damage, and must not have been altered or customized in any way.
- Original Packaging: The item must be returned in its original packaging, including branded tags, labels, dust bags, and any protective coverings or inserts provided with delivery.
- Receipt or Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is necessary to begin the return, allowing us to process your request promptly and accurately.
How to Start a Return
To initiate a return, please contact our customer service at contact@ezanora.com. In your email, include:
- Your order number
- The item(s) you wish to return
- The reason for return (optional)
Once approved, we will send you a return shipping label and instructions on how to return the item.
Return Shipping
Once the return is approved, Ezanora will cover the return shipping cost. You will receive a prepaid shipping label with detailed instructions. Please ensure the item is securely repackaged in its original packaging to avoid damage or loss during shipping.
Items Returned Without Authorization
Returns sent without prior authorization or not using the provided return shipping label will be declined and returned to the sender. Following the return instructions is essential to ensure the item is received and processed for refund or exchange.
Non-Returnable Items
Some items are not eligible for return, including:
- Gift Cards: Gift cards are non-returnable and non-refundable.
If you’re unsure about whether an item is returnable, contact us at contact@ezanora.com.
Restocking Fee
No restocking fee will apply to returned items.
For More Information:
Business Name: Ezanora
Live Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +44 7474 282701
Business Mail: contact@ezanora.com
Business Address: 5 Dalmarnock Ct, Glasgow, G40 4HL